Privacy Policy

Introduction

At Bitfinex Exchange, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our platform, website, and services.

By using our services, you agree to the practices outlined in this policy.

Information We Collect

Personal Information

We may collect personal information including:

• Full name

• Email address

• Phone number

• Residential address

• Government-issued identification

• Payment and banking details

Technical Information

We may also collect:

• IP address

• Device information

• Browser type

• Login activity

• Cookies and usage analytics

How We Use Your Information

Your information is used to:

• Verify your identity and comply with KYC/AML regulations

• Process transactions and manage accounts

• Improve platform security and prevent fraud

• Provide customer support

• Send important updates and notifications

• Enhance platform performance and user experience

Data Protection

We implement advanced security measures including:

• SSL encryption

• Secure server infrastructure

• Multi-factor authentication

• Internal access controls

• Continuous monitoring systems

Despite our efforts, no online platform can guarantee absolute security.

Sharing of Information

We do not sell your personal information.

Information may only be shared with:

• Regulatory authorities when legally required

• Payment processors and compliance providers

• Security and fraud prevention partners

• Service providers supporting platform operations

All third parties are required to maintain confidentiality and security standards.

Cookies and Tracking

Our platform uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze traffic and usage behavior

• Enhance security and performance

You may disable cookies through your browser settings, though some features may become unavailable.

User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of data where applicable

• Withdraw consent for certain processing activities

Requests may be submitted through our support team.

Data Retention

We retain information only for as long as necessary to:

• Provide services

• Meet legal and regulatory obligations

• Prevent fraud and abuse

• Resolve disputes and enforce agreements

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party platforms.

Policy Updates

We may update this Privacy Policy periodically. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

Contact Information

For privacy-related questions or requests, please contact our support team through the official Bitfinex Exchange platform.